Import Operations Lead

Role Overview
The Import Operations Lead is responsible for overseeing and continuously strengthening the end-to-end import execution process, from sample request through production finalization and handoff to Logistics. Reporting to the Vice-President, Import, this role ensures timelines, data accuracy, documentation, and cross-functional coordination are executed with a high level of consistency and discipline.
The Import Operations Lead plays a key role in supporting the continuous evolution of Import processes by identifying opportunities to enhance efficiency, leverage new tools, and strengthen execution consistency, in close collaboration with cross-functional teams.
This role requires a hands-on, detail-oriented professional with strong operational judgment, a structured mindset, and a genuine interest in learning, improving processes, and growing within the organization.

Key Responsibilities

Import Operations Execution

• Oversee the full sample-to-production execution lifecycle, ensuring timelines, milestones, and documentation are met
• Ensure a smooth transition from production finalization to Logistics, with complete and accurate documentation
• Proactively identify risks, delays, or execution gaps and support resolution in collaboration with internal teams and overseas partners
• Maintain high standards of data accuracy and execution discipline across all active programs

Sample & Production Timelines

• Own and manage sample development and production timelines in close collaboration with Product, Design, Marketing, Sales, Compliance, QC, Demand Planning, and Logistics
• Validate timelines proposed by factories and CRO office and ensure alignment with business requirements
• Ensure sample arrivals, revisions, testing, audits, packaging, and production milestones are clearly tracked and communicated
• Proactively communicate changes, risks, or dependencies to all relevant stakeholders

Quoting, Item Creation & Approvals

• Oversee the accuracy and completeness of factory quotes throughout the development process
• Ensure internal quote files are properly reviewed and updated prior to approvals
• Confirm that all required inputs, including quantities, customer programs, and compliance requirements, are captured before item creation
• Ensure final internal quotes are prepared and submitted for approval

PO Creation, Systems & Documentation

• Oversee PO creation in JDE, ensuring pricing, quantities, approvals, and timelines are accurate
• Ensure ETDs, ETAs, and key production data are correctly maintained in JDE
• Verify and manage shipment bookings in ACS, addressing and resolving discrepancies between PO quantities, delivery details, and vendor submission
• Partner with Finance and Logistics to ensure approvals and documentation flow efficiently
• Regularly review systems data and shared documentation to ensure accuracy and completeness

Process Improvement & Tools

• Support the ongoing refinement of import workflows, templates, and tracking tools
• Help maintain and improve shared trackers, dashboards, and workflow tools such as Monday.com
• Contribute to initiatives aimed at improving efficiency, clarity, and cross-functional coordination
• Ensure shared import folders and documentation structures remain organized and easy to navigate

Cross-Functional & External Coordination

• Serve as a key point of coordination and collaboration between internal teams and overseas factories or CRO office
• Ensure required information related to packaging, hangtags, ticketing, POP materials, and testing is accurately communicated to factories
• Support completion of customer, licensor, and compliance-related templates and documentation
• Promote structured, clear, and efficient communication using established tools and workflows

Collaboration & Knowledge Sharing

• Work closely with the Import Coordinator to ensure alignment on timelines, execution standards, and information flow
• Share best practices, process updates, and learnings across the Import function to support consistency and efficiency
• Contribute to a collaborative and solution-oriented working environment across Import and cross-functional teams
• Demonstrate curiosity, initiative, and a willingness to continuously learn and grow within the organization

Key Requirements
Education & Experience

• College or university degree in Business, Supply Chain, or equivalent experience
• 7–10 years of experience in import operations, sourcing, or product operations
• Experience working with overseas factories and cross-functional teams

Technical Skills

• Strong proficiency in Microsoft Office Suite with advanced Excel skills
• Experience with ERP systems such as JDE is a strong asset
• Experience using workflow and project management tools such as Monday.com
• Strong understanding of the sample-to-production lifecycle and import documentation

Soft Skills

• Highly organized, detail-oriented, and committed to execution accuracy
• Strong problem-solving and prioritization skills
• Ability to manage multiple timelines and work effectively under tight deadlines
• Clear and effective communicator across departments and time zones
• Strong sense of ownership, accountability, and continuous learning mindset

Why Join Us

• Be part of a Canadian industry leader with over 70 years of expertise.
• Hybrid/remote flexibility with a 35-hour workweek.
• Comprehensive benefits package including health, dental, life insurance, and long-term disability.
• 5 paid personal/sick days annually.
• Dynamic, collaborative team where your creativity is valued.
• Free on-site parking.

About the Holiday Group

The Holiday Group is a leading Canadian manufacturer and distributor of luggage, handbags, and fashion accessories, proudly offering collections under well-known brands such as Travelpro, Atlantic, Roots, Bench, and David Jones.

From timeless handbags to innovative travel solutions, our products are designed to combine style, function, and accessibility, and are available in major retailers and specialty boutiques across Canada.